Return policy

Returns Page

(A consumer is any natural person who performs a legal act which cannot primarily be attributed to their business or independent professional activity.)

Information on Withdrawal

Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:
– on which you, or a third party designated by you (who is not the carrier), took possession of the goods, in so far as you ordered one or more goods under one order and they were delivered simultaneously;
– on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, in so far as you ordered multiple goods under one order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done via email: support@fernmode.com You may use the attached model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send the notice regarding the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), immediately and no later than 30 days after receipt of your withdrawal notice.
For this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. In no case will this reimbursement incur any additional costs for you.
We may withhold reimbursement until we:
– have received the returned goods, or
– you have provided proof that you have sent back the goods, whichever occurs first.

You must return or hand over the goods to us immediately and no later than 30 days from the date on which you informed us of the withdrawal of the contract. The deadline is met if you send back the goods before the 30-day period expires.
The direct costs of returning the goods are borne by you.
You are only liable for any diminished value of the goods if this loss in value is due to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Reasons for Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to agreements:
– for the delivery of goods that are not prefabricated and that are manufactured based on an individual choice or decision of the consumer;
– for the delivery of goods that can spoil quickly or have a limited shelf life;
– for the delivery of alcoholic beverages whose price was agreed in the contract but can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;
– for the delivery of newspapers, periodicals, or magazines, except for subscriptions.

The right of withdrawal expires prematurely for agreements:
– for the delivery of sealed goods which are not suitable for return for health or hygiene reasons if the seal was broken after delivery;
– for the delivery of goods which, after delivery, were inseparably mixed with other goods due to their nature;
– for the delivery of audio and video recordings and computer software in a sealed package, if the seal was broken after delivery.

Example of a Cancellation Form
Please contact us first via the following email address before returning the goods to us: support@fernmode.com The return address on our packages is not our address for returns. Upon request, you will receive our return address by email.
If you wish to cancel the contract, please fill out the form below and send it to us by email.

Cancellation Form
I/we () hereby withdraw from the contract concluded by me/us () concerning:
– the purchase of the following goods () /
– the provision of the following service ()

Ordered on: () ____________ / Received on: () ______________
Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is submitted on paper):

Date: ______________
(*) Delete as appropriate.