Do you offer international shipping?At the moment, we only offer shipping to New Zealand, but we are working on expanding to more countries.

We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not pay any shipping fees.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: https://fernmode.com/apps/parcelpanel

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. When you wish to request a return, you can simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this process, you can email us at support@fernmode.com

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will automatically be applied to your total amount.

We accept various payment methods, including credit card and PayPal. You can see the available options during the checkout process.

You can subscribe to our newsletter by entering your email address in the subscription field at the bottom of the page. You will receive updates about new products and exclusive offers.

We take your privacy seriously. Read our privacy policy to understand how and why we collect, use, and protect your personal information.